Operations

Your holiday can turn south if you allow employees within your practice to defraud your business. Watch out for these schemes.

Training staff to follow payer policies makes sense, but what happens when that negatively affects patient care?

Many industries survey their customers to find out how effectively they are meeting their needs. Medicine is no different.

Do you find your front-desk staff creating extra work for themselves when it comes to patient registration? Here are five ways technology can help.

This MD started writing down the time she entered and exited an exam room to track patient flow. The data revealed a lot.

ICD-10 is here, so be sure your medical practice is addressing all related issues to avoid a hit to your bottom line.

Good clinical outcomes require strong patient participation. One way to engage your patients is to improve their experience at your practice.

Doctors are used to making quick decisions, but when it comes to some tasks, you have to think ahead. Prep time is your friend.

One doctor is finding success in a seemingly rare place in healthcare: As someone who became a solo doc. She explains how in this blog.

In the era of team-based healthcare, it’s important for PAs to be used to the fullest of their capabilities. Here are six elements to make that happen.

What would your career and life be like if you could face your challenges with an assortment of resources that proved to be more than adequate?

A properly constructed and thoroughly analyzed patient satisfaction survey can help a practice retain its patient base.

Practitioners are used to applying SOAP notes to clinical problems, but they can be used effectively for business issues as well.

Planning on having a holiday party over the next few months? Here is a ten-point checklist that should keep the party fun and liability free.

We asked physicians for the websites they recommend to patients who are looking for reliable health information. Here's what they said.

In order for practices to maximize reimbursement in a value-based environment, clinicians and office managers must be on the same page.

Administrators must assert themselves, even if they’re in an awkward position as the head of business operations that still reports to a physician.

Staff members play an important role in a physician practice, but can also hurt its reputation. Make sure intolerance is not welcome at your practice.

In an era of team-based, value-driven care, everyone plays an important role in enriching the patient experience.

To survive in a competitive marketplace and to meet value-based initiatives, your practice should brush up on its customer service.

You likely have a patient portal to meet meaningful use, but here's how to put it into practice to really help your practice staff and your patients.

Non-physician providers, if used properly, can add value to a practice's patient care as well as the bottom line.

New healthcare models rely heavily on teams. But how do you work together if you can't communicate effectively? Here's how.

Certain events, as we’ve seen recently, can have an effect on the personal safety of doctors, as well as harm their business and personal assets.

Medical practices shouldn't be afraid to innovate in order to take advantage of the opportunities created by the Affordable Care Act.

Practices can no longer afford to be remiss about collecting outstanding patient balances, as high-deductible health plans are forcing patients to pay more.

Developing better patient collections processes depends not just on good staff policies and training, but the newest in HIPAA-compliant technology.

A recent N.J. Supreme Court case raises several issues around malpractice insurance laws and whether docs should disclose if they have it or not.

Studies show that positive reinforcement is far more powerful than negative directives. Here are seven positive ways to engage your staff.

If your staff is faced with a daily workload that leaves them frustrated and worn out, it may be time to think about outsourcing.