Operations

As the practice grows and the healthcare environment becomes more complex, the need for strategic planning becomes greater.

Those who say the definition of patient experience is solely to make the patients happy are wrong. It’s about fulfilling their unmet needs.

Most providers can probably share "war stories" over frustrating experiences they've had with a payer. Here are a few we've accumulated.

By making a few, very low-cost changes in your practice, your level of customer service will rise quickly in the eyes of your patients.

Setting goals is an important step in recovery for cardiac patients; PAs can help your patients set and follow short- and long-term goals.

If your practice is located in a state where medical marijuana is legal, make sure you know the risks before prescribing.

Having trouble keeping the noise down at your medical practice to reduce distractions? The Civility CEO has some advice for you.

Confused over how PAs get reimbursed in the healthcare system? Here are a few guidelines to help you out.

With the new year underway, now is the time to zero in on what areas of your practice can be improved. Here are five areas you should consider.

What should physicians look forward to in 2016? Here are seven issues affecting the profession in 2016, according to experts.

Looking to get those administrative burdens off your plate? Before you sell to a non-hospital entity be leery of these compliance risks.

As a doc, if you’ve come up with a great invention, you might be contractually obligated to hand over that IP to your employer. Here’s how to avoid that.

Practices must stay abreast of legal changes affecting 401(k) plans to ensure they don’t face legal action for not properly monitoring them.

A recent case indicates that practices cannot cut corners when it comes to ensuring business associates are compliant with HIPAA.

Young doctors are eager to start their career. However, don’t just sign your offer contract without taking these pieces of advice into account.

At the beginning of the year, it's always a good idea to review your operating plan and craft a new direction for your practice.

Rather than rely on Yelp, North Shore-LIJ Medical Group in Long Island decided to start its own physician review program.

While conflict is unavoidable, your practice can benefit from these five practical tips to prevent it from escalating.

A smartphone can be a distraction to staff members and also a potential HIPAA violation waiting to happen. Here are tips to avoid that at your practice.

Each week we share expert advice on running your practice in Physicians Practice Pearls. Here are your favorites from 2015.

Taking the steps needed to cross-train medical practice staff can pay off in multiple ways. Here are some important reasons to invest in your staff.

Just because “nothing has changed,” doesn’t mean annual HR and compliance training should be avoided. Training can be easily forgotten.

This time of year allows for people to fall victim to scams, both online and in person. Here are ways to avoid them.

Here are some tips to effectively help your elderly parents with their finances, including getting them the right health insurance.

When holiday vacations disrupt practice work flow, make sure your staff is cross-trained and well informed.

Good customer service means a lot in healthcare and one hospital recently showed the power and importance of the “human moment” in healthcare.

It is easy to concentrate on what's wrong at your practice. But good communication between staff and management can cure many ills.

There are ways for physicians to avoid filing a report to the National Practitioner Databank (NPDB) when they are being sued for malpractice.

When redesigning a practice to improve efficiency, it’s important for this doctor to institute a model that maintains closer relations with patients.

We asked physicians and administrators what their resolutions were for 2016, either personal or professional. Here's what they said.