Front Desk

The government doesn't mind evaluating you through its EHR incentive plan. But as it moves past the two-year mark, it's time for us to evaluate the program's progress in getting physicians like you to adopt and use (meaningfully, of course) technology.

CMS is stepping up efforts to ferret out fraud through its new Center for Program Integrity. Here's what your practice can do to stay below its radar.

Which tech tools are must-haves? And how much are practices paying for all those tech goodies? Our annual survey of more than 1,300 practices has the answers.

Every single day, an estimated 10,000 people in this country are turning 65. If you haven't made your practice senior-friendly, now is the time.

Simple strategies to help your patients manage their medications.

Retail, or minute clinics are seen by some primary-care practices as the competition, but they also have some great patient relations ideas your office can duplicate.

Here's a simple form to download and use at your medical practice to set up a payment plan with patients.

Fix the rift between front- and back-office staff with these strategies.

Before you decide to terminate a difficult patient - give him the benefit of the doubt and try these techniques to mend the breac

Here are three ways to stop 'lost' copayments and deductibles at the time of service at your medical practice.

Clear guidelines on practice reporting structures will empower employees to work more effectively.

Strategic staffing: Get your pieces in the right places

Your front-desk staff is underappreciated but crucial to your success. Arm them with these high-tech helpers to get their jobs done right without burning out.

Reducing patient cycle time and improving patient satisfaction can both be accomplished if you improve your practice's communication channels.

Want the right way for your staff to get patient data during scheduling and visits? Here's a handy guide to print and post at your practice.

Not enough hours in the day? Small changes can have a big impact on your practice efficiency - and your life.

Many practices make common collection mistakes that when left unattended can sap revenue. Here's what you can do to improve your collection process.

It is vital that practices have systematic ways to address patient collections; the following strategies can help your practice collect all that it is due.

You've purchased the technology needed to keep tabs on your practice's operations. Now make sure you're looking at the right reports.

Creating well-written job descriptions for all of your practice's positions is a must-do for your practice.

Finding the best folks to contribute to your team isn't an easy task. Here's how to figure out what, and ultimately who, you need.

Poor layout and cramped quarters can decrease efficiency and patient well-being - here are some simple, low-cost solutions.

Claims denials can hurt practice revenue, so stay on top of your billing process to collect every penny you've earned.

Patients say they want their doctors’ offices to be tech-savvy. They want to communicate with you and your staff, use patient portals and smartphone applications. But there’s a difference between wanting a digital future and actually knowing how to get there. Here’s how to get your patients and staff on board.

Use technology to free your staff and patients from non-urgent phone calls

A pleasant office décor is easier to achieve than you think.

The one thing that can never be replaced by sophisticated equipment is the level of courtesy that is extended to patients, colleagues, and staff.

Looking for the keys to job satisfaction for your employees? Look no further than autonomy, action, and assessment.

Medical practices are often fraught with poor policies and time sucks that undermine staff performance. Here's what to look for - and what to do about it.

Tight staffing and lower reimbursement have made patient volume - and effective patient flow - an imperative. You'll need to be innovative to squeeze more patients into your doctors' day.