Front Desk

In this digital day and age, physicians need a model for governance and operations that enables them to quickly respond to changes in the market, test new ideas, and apply innovations more broadly to patients’ needs.

This Labor Day, take time to appreciate your staff and reflect on how to improve employee morale and work culture.

Use your front desk wisely to prevent problems later in the billing cycle.

An in-depth look at some of the most common billing mistakes in health care and what practices can do to avoid them.

Practices are facing stiff competition in health care these days, here are five ways to ensure your patients keep coming back.

It’s so important to step back, get off the emotional rollercoaster, and find perspective when it comes to monthly data.

Medical practices have to learn how to market to the modern-day patient, which is not easy when they are already overworked. Outsourcing is the answer.

Identify those small, insignificant areas of lost revenue; you'll be surprised how quickly these areas will add up.

If you aren't giving your front-office staff kudos on a daily basis, you need to look closer at how they schedule your patients.

Here are some operational steps you should take to ensure your strategic planning process isn't a waste of time.

As things start to pick up at her new practice, this doctor shares some of the challenges of her new practice model.

What would you say if I told you that the billing department should be the heart of your business?

Physicians applying for a business loan for their practice should know what they are getting themselves into before starting the process.

Calculating your practice's percent collections a different way can tell a very compelling story of the economic health of your business.

Some patients are going to give you trouble when it comes to paying on time. Here are some tips to get what you've earned.

There are two simple steps practices can take to improve front-desk collections from their staff in the age of the high deductible.

One MD found out recently what it's like to be on the other side of the patient-doctor encounter. What were her fellow patients saying about doctors?

More insured patients will be paying more out-of-pocket expenses and higher deductibles for their care. This could be bad news for docs.

As patients see increases in healthcare costs, it’s up to a practice’s staff members to change payment behavior and keep collections coming.

While excellent care is important, the way to build lasting patient relationships is through a knowledgeable, well-trained, and friendly staff.

Here are ten potential ideas to reward your staff for enduring the stress of the ICD-10 transition.

The most successful practices prioritize training of technology tools to optimize the revenue cycle. Here are five tips to keeping staff up to speed.

Most practices are not taking advantage of the tech tools their EHR offers that can help them in the revenue cycle. Here are five to know.

For physicians, the last quarter of the year means solicitations for tax and investment schemes. Here’s what you should know.

We’re all willing to sacrifice one principle for another. As a practice leader, you must develop a framework to choose between competing values.

While there is no playbook for crisis management, here are three tips that will get you started if you are dealing with a situation in your practice.

Building the best support staff for a medical practice is no easy feat. Here are 10 questions to ask to find the right employees for long-term success.

Medicare has amped up its efforts to collect debts related to alleged billing/coding errors, which is hurting providers in the pocket.

Once practices have reports on their financial data, they should know what to look for and when to suspect underlying problems.

To achieve revenue growth goals, practices should look at these five key areas and see where they currently stand.