Front Desk

Here are nine good reasons to receive all in-network payer remittances via the Automated Clearing House system.

What is a payroll leap year and does it apply to you? Learn the critical details of this payroll topic and what you need to do to comply for your practice.

Here are four tips to heed if you don’t want a personal incident to damage your practice’s reputation.

Here’s one unique perspective on why in today’s healthcare environment, it’s not easy to reconcile the clinical and business sides of medicine.

Patients and payers are your two main practice revenue sources. Here's how to collect more for the work you do every day.

Effective communication is essential for delivering quality patient care and establishing a good relationship. Here are eight tips to help.

Well-trained, happy employees help the revenue cycle run smoothly. Here are some tips to ensure happiness happens.

Experts weigh in on how effective teamwork can boost the bottom line. Here are five tips to developing a winning strategy.

Incomplete or inaccurate patient information can set the stage for a claim denial before a visit. Avoid these mistakes at the front desk.

Lack of feedback from back to front office on coding issues perpetuates a cycle of denials. Here are five tips to help get claims paid the first time.

Sometimes, practices need to get a little creative when it comes to getting the daily work of seeing patients and running a business completed.

Practices face big cash-flow problems as patients shoulder more of their healthcare costs. Here's how to step up patient payment collections.

Need to accommodate more patients and exam rooms in your medical practice? Consider eliminating the reception area.

One way to ensure patients understand your payment requirements is to ask them to sign a payment policy. Here's a sample policy to consider adapting for your practice.

Each year, athenahealth ranks payers on how easy they are to work with providers. Here are the company's top 5 for categories including Blues, and regional.

In the first 10 seconds to 30 seconds of a patient's visit, you can make a big difference in their satisfaction with your medical practice.

Religion, politics, sports, patient information, and personal lives are topics best avoided by staff members. Here's why and how it can affect your business.

Here are five best practices for selecting, managing, and supervising your medical practice staff and improving their communication skills

Keeping an eye on medical practice employees can be tricky, so implement transparency, accountability and expectation into their daily work life.

Here are tips that require your front desk to be accountable for all the money coming in and going out of your office to avoid possible embezzlement.

Here are some tips that will streamline the scheduling process allowing the physician, patient, and front office to perform at an optimal level.

When you have the same patient entered multiple times in your system, chaos will follow. Here's how to reduce duplicates and create a smoother billing process.

Here are some tips to divvying up the billing and front-desk responsibilities in a fair and balanced manner at your medical practice.

There will be personality clashes or arguments between members of your medical practice staff. Here are some tips to reach a resolution and reinstate teamwork.

Despite training and numerous resources on good customer service, the opposite occurs regularly in medical practices. Here’s my theory why.

What are the top five codes that are likely to lead to unexpected denials at your medical practice? Let Adam Atwood of RemitDATA tell you in this audio slideshow.

Here are tips to overcome the misinformation and runaround your medical practice staff often gets when verifying insurance to get closer to an accurate payment.

When hiring for your medical practice, you want staff to treat patients as if they were the patient themselves. Here are three traits to look for.

Here are the five best payers for medical practice claims in the U.S., according to athenahealth's 2013 PayerView rankings.

Here are the rankings of the best Blues in the U.S. for medical practice claims, according to athenahealth's 2013 PayerView data.