Patient Flow Wait Times

Many practices struggle with providing same-day care. But in many cases, offering flexibility may mean the difference between keeping and losing a patient.

Let's face it, medicine is a business. If your new physician isn't productive, your practice will suffer. Here are some strategies to speed things up.

Practice employees are more than salaries. If you use them in the right places at the right time, they are revenue generators supporting your physicians.

There are four good reasons to consider an investment in online scheduling, including attracting new patients and retaining existing ones.

Patient access to care has become problematic. One way to address this is to standardize scheduling procedures.

Patients are foremost people and they sincerely appreciate caring physicians and staff members. Don't forget to build customer service into your daily practice.

In order to help patients with diabetes who need my services most, I've implemented some pre-screening efforts to help prioritize our patient panel.

Online rating sites not only review physicians, but your entire practice, including the aesthetics. Here are five tips to improve positive patient feedback.

Veterans may soon be able to seek care from private providers for up to two years, if they face long wait times at VA facilities.

The reasons for this unethical and inefficient system are still being examined, but the consequences contain important lessons for every physician practice.

Retail-based medical clinics have their drawbacks, but they sometimes provide useful alternatives to patients.

More than 5 million Americans have signed up for private health plans through the health insurance exchanges. Is your medical practice feeling the effects?

As healthcare reform continues to evolve, our entire way of providing care must change in order to manage new patients' demands.

There's no way your practice can run on time, all the time. But there are some ways to ease patient frustrations when you do run behind schedule.

Primary-care practices are unfairly blamed for not providing enough care and advice to patients.

Simply being on time, or communicating when physicians can see a patient, can spare anxiety, stress.

Several solutions to the physician shortage have been proposed. What do you think is the best way to address the problem?

Why patients miss appointments, and how you can ensure they do so less often.

Most medical practices experience some type of patient bottleneck. The good news is there's a solution, if you just look hard enough.

Here are three types of rework practices encounter, and how practices can mitigate them.

Compounding effort and resources is not always a good thing at medical practices.

Patients are still complaining about wait times being too long. How does your practice measure up?

Decisions made during the design of medical office spaces have long-term consequences. Make sure you’re allocating enough time and attention to the process.

HIPAA may protect patient information, but it has come at the cost of direct patient care.

Excellent customer service should be a benchmark for your office, to ensure the happiness of both your patients and employees.

As patient satisfaction plays a growing role in physician reimbursement, make improving it a New Year’s resolution at your practice.

I often write about when things go wrong at my medical practice, but it's time to focus on the positives for a change.

You may think limiting visit questions will improve patient flow at your medical practice. Well, think again, as the problem is likely your operations.

How family physician Katharina Scharruhn and her partner-husband learned to treat their practice like a business.