Patient Flow Wait Times

Nate Moore doesn't have a crystal ball, but he says that every practice should be able to plan ahead based on appointment data.

Using the bathtub can help explain how practices must maintain appropriate supply and demand with patients.

By using schedule automation, a multi-specialty practice in Mass. is saving time and headaches, while also improving the patient experience.

Unaffiliated ERs are becoming popular due to their convenience, but are the high prices worth the level of care?

Can't get an appointment with your doctor? This practice has a better way to "connect" with him.

Bottlenecks will happen at your practice, but that doesn't mean you have be complicit. Here are ways to keep patients flowing.

Be as convenient to patients as much as possible if you want to compete with the growing abundance of quick-care clinics.

This doctor has decided on an eternal New Year's resolution to be on time. Unfortunately, she's discovered there is such a thing as over-preparation.

Look for areas to improve patient satisfaction, such as removing or reducing the time patients spend in the waiting room.

The Civility CEO lets you know how to ensure your patients' waiting room is friendly for people of all ages and all temperaments.

For physicians today, maintaining your online reputation is a must. Here are five steps to get you on the right path.

If your practice is considering an office redesign or building a completely new space, make sure you ask the right questions first.

Before embarking on a practice redesign you should have a clear vision of the responsibilities your architect will take in your practice's new build.

Is tardiness undermining your medical practice efficiency? Here are six methods to conquer your worst time thieves.

Achieving the principles and goals of lean management will help your practice make a continued commitment to improving patient care.

Patients tend to have a love-hate relationship with the waiting room. Here's how to make the experience better for them and your medical practice.

Getting patients in the door is critical to your practice's success. Are you doing everything you can to make this happen?

Many physicians don't use a patient portal. They should. A portal can offload a good portion of the front-end work for both staff and physicians.

All of us have heard our share of patient complaints. One-liners that offer little room for anything more than an apology. Here's some advice on deflecting the worst zingers.

Here are the results from our 2015 Technology Survey, Sponsored by Kareo, featuring replies from more than 1,100 medical practices on their use of EHRs, patient portals, and other tech tools.

Consultant Judy Capko provides nine ways to effectively meet your practice's scheduling demands.

You don't need practice advice, software, or seminars to make patients happy and loyal. You just need to be there when they need you. Here's how.

Rushing to increase the daily workload can not only harm patients, but physicians as well.

In order to preserve patient trust, when delays snarl the day's schedule always make sure to acknowledge the problem.

Need to accommodate more patients and exam rooms in your medical practice? Consider eliminating the reception area.

EHRs may have an unintended side effect for smaller practices; namely, the disruption of existing communication patterns.

Staying on time is a challenge for this physician. But she concedes there are methods to improve her time management.

Group visits are an opportunity for busy practices to solve patient-demand problems, and to make sure patients get the care they need.

One of the primary frustrations for a practice is effective scheduling. Often, the root cause is not acknowledging the different stages of a patient visit.

We know patients feel frustration with their physicians on some level. But, surprisingly, it's not always about the long wait.