Nance Goldstein, ACC, PhD

Handling hostility, so those difficult ones (and everyone else) wants to work with you.

De-escalating situations and emotions can settle disagreements between staff members.

Your staff is sniping and blaming each other. How do you restore the peace?

You want everyone to feel they have a say, even when it may surface a problem, so they’ll stay.

Don't get cornered into saying yes.

Calming discord in your practice.

When a member of the team takes a sick day, a messy moment can occur.

Communication can turn a contentious interaction into an opportunity to improve care.

The generational divide can be a source of friction between coworkers.

Specialist MD wants great care for his patient, and tells the care group they are failing him.

It's important to mediate clashes between members of your health care team.

It can be difficult for staff when they are in conflict with someone more senior than themselves.

Ways to create psychological safety in your care group.

Rigidly sticking to the traditional way of doing things can be detrimental to staff wellbeing.

Reducing generational tension among staff can make your practice run smoother.

Inclusion is a surprising way to create safer, more efficient patient care.