Operations

Surveys show patient expectations are changing. Here are six practical techniques to help physicians meet those expectations and stay competitive.

Every workplace has conflict. The goal is to find professional, respectful, and fair resolution. Here are eight ways to meet that goal in your medical practice.

Like it or not, ICD-10 is on the way. Here's how to plan ahead and project its impact to minimize disruption to your practice's revenue cycle.

For some operating their office to simply get the work done is preferred. But your practice can be more forward-thinking. Here's how.

Atul Gawande and others tend to speak about healthcare as if it is simple and straightforward. But those of us on the front lines know it is multi-layered and diverse.

Drug-seeking behavior has evolved into patients wanting new medications for older ones they've self-prescribed or demanding medications I don't feel they need.

There's a time and a place for formal, sit-down meetings, but spontaneous brainstorming sessions have their value, too. Here are some advantages of the latter.

There's a myth that physicians aren't always good at business. But if they use the medical decision-making skills they have, they can be.

Tips for healthcare facilities to cut the fat in physician recruiting and onboarding using lean continuous improvement methodology.

Don't wait until the final two weeks of the year to address legal and financial planning issues. Here's what physicians should focus on now.

Choosing a bad EHR … is demoralizing and breeds a lack of intellectual honesty and to a loss of respect for quality information

Even if things aren’t shifting dramatically in your local healthcare market, this is the time to begin to explore these four key factors.

A chorus of healthcare voices is rising, urging CMS to delay the beginning of the Stage 2 requirements of the EHR Incentive Program.

Studies show physicians want to use mobile devices, but have some trepidation. Here's how to overcome obstacles and maximize use of mobile tech.

With multiple reform programs and changes in reimbursement being considered, it might be time to look at new ways to mitigate the impacts at your practice.

Five major problems arise when important responsibilities are not clearly assigned at medical practices.

I strongly believe practice management, in both the traditional and contemporary sense, has failed on its initial promise to create a more efficient practice.

Marketplace uncertainty has led to a record-breaking number of physicians selling their practices. Make sure you check out options to remain independent first.

Fear of the physician in any clinical environment is counter-productive. What's a better motivator? Respect and trust.

Today's EHRs are not built on a sound foundation and their designs have little grounding in theory, and quakes are coming.

Finding ways to maintain an independent physician practice is tough. One area to target for cost savings and practice protection is insurance coverage.

There are at least four areas to review on a monthly basis to reduce denials at your medical practice.

Here are seven of the critical steps for medical practices to take for disaster preparedness, recovery, and business continuity of their IT services.

My husband and I owe the success of our practice to being a micropractice and our participation in an independent physician association.

The shift from volume- to value-based reimbursement doesn't necessarily mean reinventing your medical practice. Here's why.

Here are tips that require your front desk to be accountable for all the money coming in and going out of your office to avoid possible embezzlement.

The Medicare Annual Wellness visit can decrease utilization of unnecessary healthcare services. Here's how.

Higher rates of medical staff turnover are most likely related to workplace stress. What can you do to help?

Medical practice staff meetings can improve productivity and staff morale - if done correctly. Here are five ways to hold more effective staff meetings.

The goal of a lifetime medical record won't be realized as long as EHR vendors ignore theory and use proprietary representations of an encounter note.