April 23rd 2024
Why a report to the NPDB can be bad news for physicians.
March 14th 2024
This is the first product the author has seen that combines both quantitative and qualitative feedback from patients.
January 19th 2024
A practical approach when a patient requests a second opinion.
December 22nd 2023
December 1st 2023
The adage, “you don’t get a second chance to make a first impression” rings true in healthcare, too.
The Advantages of Working in a Direct Primary Care Model
Once considered elitist, direct primary care practices are gaining ground with physicians and patients alike.
Marketing a Medical Practice Using Facebook
This primary-care physician has successfully used social media to spread the good word about his cash-only practice.
What is a Primary-Care Physician Anyway?
What does a primary-care physician actually do? Dr. Linda Girgis breaks it down what she and other PCPs do and what they don't do.
7 Customer Service Tips for Physicians and Staff
We asked our practice management experts to reveal their trade secrets for dealing with patients. Here's what they said.
Respectfully Treating Transgender Patients
As acceptance of transgender members of society grows, so too do inquiries from physicians on how to respectfully treat transgender patients.
Bridging the Gap, How PAs Serve Mental Health Patients
Certified PAs are stepping in to provide much needed mental health services in communities hard hit by psychiatrist shortages.
How Can Your Practice Improve the Patient Experience?
Here are six ways practices can better drive patient engagement and increase satisfaction.
Why I Like Practicing in Montana
Dr. James Legan talks about why he loves practicing in the State of Montana and his hometown of Great Falls.
How Halloween and the Election Threaten a Doctor's Assets
Halloween and the 2016 Presidential Election pose a bigger threat to physicians' wealth than most medical practice owners think.
Practice Rounds: Increasing Federal Subsidies for ACA
The presidential candidates have diametrically opposed positions on healthcare and Congress may be the culprit for out-of-control drug costs.
6 Ways to End a Doctor-Patient Relationship
Sometimes physicians are forced to terminate a relationship between themselves and a patient. Here are six ways to do that.
Physicians Overwhelmed by Paperwork Have Options
A new survey finds that disillusioned doctors are struggling to adapt to changing delivery and payment models. Hybrid concierge provides a way out.
Patients, Physicians Adopting Medical Cost Estimators
In response to dramatically higher copays and deductibles, patients and their physicians are using technology to find the best prices for healthcare.
What Really Constitutes Good Patient Care?
This doctor has a problem with the sometimes cold efficiency of the patient-doctor experience in today's healthcare system.
How Not to Respond to Bad Patient Reviews Online
A bad review from a patient can be difficult for a provider to resolve; here are four bits of wisdom to heed if it happens to you.
Expanding Practice Scope with Urgent Care Services
Certified PAs can help primary-care physicians grow their practices by expanding urgent care services to capture sick visits and emergent procedures.
Well-Child Exams and Payer Rules
Scheduling well-child exams in our practice has become a study in complexity, as we try to accommodate both payers and parents.
When a Patient Gets On Your Nerves
Should you apologize for becoming frustrated with a patient? The Civility CEO weighs in on this and more.
How Physicians Can Be Better Role Models
Patients look to their physicians to lead by example. If your harried day leaves something to desire, here are five remedies.
Three Positive Trends on Social Media in Healthcare
In doing research for an upcoming conference, this doctor discovered three interesting trends on the use of social media by patients and providers alike.
Steps to Prevent Violence in the Exam Room
Don't let a situation with an angry patient get out of hand. Here are steps to deescalate aggression in the exam room.
Five Ways to Decrease Patient Wait Times
More and more, patient wait times are going to be vital to improving satisfaction and bottom-line revenue. Here are five ways to shrink wait times.
Inbox: Fast Food Medicine
In our recurring blog "Inbox" we share comments from physicians and practice administrators telling us what keeps them awake at night.
How Close is Too Close with Patients?
"The Waiting Room Rule" is one way to determine whether or not you are getting too close with a patient and showing favoritism.
Crumbling Boundaries Between Patients and Doctors
The relationship between physicians and their patients is at the core of medical practice. However, outside forces are changing the physician-patient dynamic.
When It’s Okay to Disclose PHI and When It’s Not
The ins and outs of when you can legally disclose patient information and when you can't aren't always obvious. Here's a little guidance.
Being a Patient Makes Us Better Providers
A certified PA's own experience as a patient offers reminders and insights on how to better serve patients.
The New Issues Related to Dr. Google in Medicine
Patients are using misinformation on the web to call in orders for medication, in a growing problem known as "fast food medicine."
The Inbox: Asset Protection in Volatile Times
Patients Don't Know A Lot about Commonly Used NSAIDs
A new survey reveals that the public's education on NSAIDs leaves a lot to be desired. The onus, one doctor says, falls on healthcare providers to do so.