Patients

Patient portals can offer better customer service and care, but only if you can get your patients to use it. We examine the pros and cons of jumping on the portal bandwagon.

Honesty may be the best policy. But is complete truthfulness the compassionate course in every case? Here's what you need to know about the legal, ethical, and professional issues around withholding information from patients.

Maintaining a Web site is an important part of marketing your practice. Be assured that patients will judge your practice, in part, by the quality of your Web site. Don't be caught lacking.

Patients. All day long they tell you how they feel, but how often do you get to tell them how you feel? We asked docs what they thought: here are 12 of our favorite responses.

Large numbers of Americans have been cutting back deeply on needed and preventive care. Now is the time to plot a survival strategy with fewer patients who spend more frugally.

Today doctors are competing for patients in a radically changed marketplace. One of the most important emerging technologies in that space is Internet-based social networking.

Sometimes in the quest to get the job done, physicians can fail to see the visit from the patient’s point of view.

An easy way to find out what patients think of your practice -- and where you need to improve.

Indiscriminate tongue wagging around the office can affect everything from staff morale to patient care. Here’s how to stop loose lips and protect patient privacy, care, and trust.

In my practice, patients pay cash for my services. Some are initially confused by this arrangement, but to me it’s simple: you pay me and I’ll be your doctor.

After many months and much debate, healthcare reform in America is now a reality.

Plastic surgeon Eugene J. Strasser runs into trouble when an angry patient insists he bill Medicare for an elective procedure and he rightly refuses.

Forget herbal tea and bubble baths - a physician’s stress requires a more aggressive treatment. Here’s how to dissect the causes of your stress and utilize effective strategies for finding solutions.

Family physician Sarah Parrott offers a primer on managing angry patients the right way, instead of losing your cool.

Documenting shared visits; further vs. additional workup planned.

Almost every physician, at one time or another, has been the recipient of an angry outburst.

Patient Information Form -- Spanish

Here is how physicians in every specialty can take advantage of these time-saving staffers, and make more money to boot.

You can dismiss patients from your practice - legally - if you take the right precautions