Patient Care

Understanding your patients' behavioral styles can help you customize their practice experience and boost satisfaction. Here's how.

A great patient access experience is made up of several factors implemented consistently across the board.

Direct primary care (DPC) is becoming increasingly popular, but many physicians may be unfamiliar with the model. What exactly is DPC?

In an environment of ongoing change and uncertainty, virtual care is a powerful, permanent option for patients and physicians alike.

Establishing an emotional connection with patients will differentiate your practice in ways that will be profoundly meaningful and appreciated by your patients.

Physicians’ professional liability has been heightened by both the pandemic and the significant disinformation and politicization surrounding vaccines and various unsafe treatment and prevention methods

Some low- and no-cost ways physicians can reduce wait times and increase patient satisfaction.

Here’s your guide to six common phrases physicians too often say to patients.

Only a quarter of Medicare and Medicare Advantage recipients receive an annual wellness visit.

Prioritize safety & comfort when buying waiting room chairs.

Preparedness in the post-pandemic era demands that the healthcare industry disentangle itself from the fax machines, pagers, land lines and other unwieldy implements of a bygone age.

Having mastery over your immediate environment, especially during break time or during off-hours, yields greater peace of mind and makes you more productive when back on the job.

Five tips for a successful RPM program.

Here are some steps healthcare providers can take to better serve LGBTQ patients.

Used effectively, new technologies can deepen the existing, trust-based relationships that so many patients have with their physicians.

There is an urgent need to institute policies and practices that systemically address malnutrition.

Why this is especially true for patients with intellectual and/or developmental disabilities.

Advances in remote monitoring are allowing for physician practices to further monitor heart failure patients on a regular basis, without the patients needing to leave their home. This real-time data provides seamless connectivity, improved clinical outcomes and reductions of adverse events.

Leaders sound off on what they are excited to see at this year's show August 9th-13th.

Today’s patients are savvy healthcare consumers seeking access to trusted healthcare content and digital health technology that empowers them to make educated care decisions throughout their health and wellness journey.

Is your clinic overlooking the basic premises of customer service? We'll fix that!

As physician practices look for ways to build volume and engagement, it’s critical to thoughtfully consider it all from the point of view of patients and consumers.

A step-by-step guide to improved patient satisfaction scores at your practice.

A transparent, data-driven approach can ease the transition from traditional fee-for-service to value-based contracts.

New study links digital to behavior change and diabetes outcomes

Price transparency and consumerism are here to stay. Ensure your practice is as well.

When the office is busy, e-mailing or texting patients to leave feedback is effective. Avoid the pitfalls of unethical feedback solicitation and provide patients allowed incentives to leave their thoughts.

Tools that can help with point-of-care clinical decisions.

Despite the PREP Act’s broad immunity coverage, plaintiffs’ attorneys have already been filing complaints in many jurisdictions.

One physician's experience with reimbursement for the telemedicine services her health system uses.