Practice tip of the week: Creating a concierge-style patient experience

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With all the useful information available on Physicians Practice, it is easy to become overwhelmed.

With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site. In this April 2021 story on creating a concierge-style patient experience Jeff Mock gives this tip:

Walking the Tightrope

If your practice is like most, staff members are constantly balancing the needs of callers with those of the patients standing in front of them. The experience of callers outside the practice walls is just as important as what happens face to face. Many negative Google and Healthgrades reviews have more to do with a poor experience on the phone than the level of care they received. The question is, “how do I ensure that patients on both sides of the wall receive a concierge experience?”

Click here to read the rest of the article and be sure to check back next week for another Tip of the Week!