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Poll of the Week – How Often do Patients Pressure You?
Some patients attempt to use their position or influence to get special treatment or privileges from their doctors.
In a recent Practice Notes blog, endocrinologist Melissa Young wrote about dealing with patients who request special privileges.
Young wrote that her staff received a call from a woman who needed a new patient appointment. When told there was a substantial wait for appointments, the woman asked to speak to Young directly.
Young apologized to the woman but said she could not reschedule another patient’s appointment to accommodate the woman. The woman replied, “That’s fine. I’m on the [hospital] board. I’ll make it known.”
Young went on to write that she would “not ever choose patients based on their position in life, their influence on others, or their veiled threats.”
Have another answer or comment on our Poll of the Week? Enter it below.
Cognitive Biases in Healthcare
September 27th 2021Physicians Practice® spoke with Dr. Nada Elbuluk, practicing dermatologist and director of clinical impact at VisualDx, about how cognitive biases present themselves in care strategies and how the industry can begin to work to overcome these biases.
How to text appointment reminders to patients
August 17th 2021Appointment reminders are a great place to begin text messaging patients. Patients want them, laws (e.g., TCPA) are relatively lenient toward them, and they can reduce no-shows. See how to text message patient appointment reminders effectively.
