April 23rd 2024
Why a report to the NPDB can be bad news for physicians.
March 14th 2024
This is the first product the author has seen that combines both quantitative and qualitative feedback from patients.
January 19th 2024
A practical approach when a patient requests a second opinion.
December 22nd 2023
December 1st 2023
The adage, “you don’t get a second chance to make a first impression” rings true in healthcare, too.
What's impacting patient experience at your practice?
It takes just one problem or inconvenience to affect the patient’s experience at your practice.
Most read 2022: 10 Small ways to provide great customer service to patients
Providing great customer service at your medical practice boosts revenue and patient satisfaction. Here are 10 tips.
6 Patient engagement trends for 2023
Top patient engagement trends and how to ensure continual growth
The case for integrating patient perspectives into continuing medical education
A key aspect of medical education is understanding the perspective of the patient being treated.
HLTH 2022: Trust in public health shaken by COVID-19 response
Panelists say lack of clear explanations for public health policy decisions adds to problem.
Practice tip of the week: Doctor-patient communication’s role in mitigating medical malpractice claims
Your weekly dose of wisdom from the Physicians Practice experts.
Managing the chronically late patient
Patients can be trained to respect your time and arrive at the office on time.
Making omnichannel work for health care
Health care organizations must make the leap from providing siloed channels of care to putting the consumer in the driver’s seat, with access to a seamless, integrated experience whenever and wherever they need it.
The unexpected drivers of patient retention
More than good bedside manner is needed.
The magic of 'I’m sorry'
Perhaps an apology will mollify a patient having the knee-jerk reaction of considering litigation when things don’t turn out as planned.
Practice tip of the week: Creating a patient satisfaction improvement plan
Practice tip of the week: 10 Customer Service Habits for Your Medical Practice
Practice tip of the week: Seven communication sins every practice should avoid
Practice tip of the week: Six things to never say to a patient
Practice tip of the week: Why you should know your patient’s behavioral styles
Practice tip of the week: How to remove a negative online review
Practice tip of the week: Humility
Practice tip of the week: How to support LGBTQ+ patients year-round
Patient experience can overcome practice staffing woes
Changing currents in patient expectations and the great resignation are changing the healthcare landscape.
5 Mistakes to avoid when texting patients
Don’t run afoul of HIPAA when texting with patients.
5 Tips to retain patients
These tips can help keep your patients coming back.
Suggestions for managing difficult patients
Tips on what to do when you must part ways with a difficult patient.
Top six ways to increase patient visits
Patient visits have a direct impact on the success of your independent practice. Here are six tips from the experts to put into action.
Retain more patients with these four tips
These four tips can make current patients long-term ones.
Tips for building your practice’s website
Planning on building an engaging website to attract patients? Here are nine tips that should get you started.
COVID-19 Vaccines: Effective patient communication strategies
How to talk with patients about vaccine concerns.
Six tips for getting your practice started on social media
At this point in the game, you have to know that marketing your practice on social media is necessary, if not absolutely required.
Why you should know your patient’s behavior styles
Understanding your patients' behavioral styles can help you customize their practice experience and boost satisfaction. Here's how.
Four ways an EHR can improve patient engagement
Patient engagement is about involving the patient in their own care. So use one of your key tech tools - your EHR - to help boost that involvement.
Making an emotional connection with patients
Establishing an emotional connection with patients will differentiate your practice in ways that will be profoundly meaningful and appreciated by your patients.