Leveraging data to mitigate risks within medical malpractice
Industry News
Access and Reimbursement
Law & Malpractice
Coding & Documentation
Practice Management
Finance
Technology
Patient Engagement & Communications
Billing & Collections
Staffing & Salary

Will They Hold?

March 1, 2004

Article

What is the average time a patient will remain on hold before hanging up?

Question: What is the average time a patient will remain on hold before hanging up?

Answer: The average time before a call is abandoned is just two minutes, based on observations in practices nationwide.

Related Content

patient trust | © Konstantin Yuganov - stock.adobe.com

Loss of patients’ trust after the pandemic

Neil Baum, MD

September 6th 2024

Article

The COVID-19 pandemic caused many patients to lose trust in the health care system.

Off the Chart Special Bulletin: 2024 Tri-State Healthcare Leaders Conference preview

Keith A. Reynolds

September 4th 2024

Podcast

A preview of this year's Tri-State Healthcare Leaders Conference with session leaders.

lightbulb doodle © Matias - stock.adobe.com

Practice tip of the week: Providing great customer service to patients

Keith A. Reynolds

Published: September 3rd 2024 | Updated: September 3rd 2024

Article

Your weekly dose of wisdom from the Physicians Practice experts.

Asset Protection and Financial Planning

Drew Boxler;Ike Devji, JD

December 6th 2021

Podcast

Asset protection attorney and regular Physicians Practice contributor Ike Devji and Anthony Williams, an investment advisor representative and the founder and president of Mosaic Financial Associates, discuss the impact of COVID-19 on high-earner assets and financial planning, impending tax changes, common asset protection and wealth preservation mistakes high earners make, and more.