Practice tip of the week: Two things every standout healthcare manager does

With all the useful information available on Physicians Practice, it is easy to become overwhelmed.

With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site.

In a July 2021 story on two things every standout healthcare manager does, Patricia Newton DNP, RN, APN, FNP-BC, writes the following:

“There are two specific actions every exceptional healthcare manager should undertake regularly: shadowing clinicians and assessing the patient experience.

Observing the providers will remind the manager of the many challenges related to time which the provider faces: patients who present for a brief appointment but intend to discuss many concerns, time required to order tests, review results, consult other providers, and document.

By requesting permission to “follow” the experience of a few patients per quarter, beginning with their experience of scheduling their appointment, the manager can learn much more than by simply hoping to receive a patient survey and then reviewing the results.”

Come back next week for another Tip of the Week.