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Practice tip of the week: Providing great customer service to patients
Your weekly dose of wisdom from the Physicians Practice experts.
With all the useful information available on Physicians Practice, it is easy to become overwhelmed.
With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site. In this December 2022 article with 10 tips for providing great customer service to patients, Audrey Mclaughlin, RN, gives this tip:
9. Be a little obsessed with your patients. Would you have a clinic without them? You should know who your patients are, why they come and see you, and you should be sure they receive the best experience and follow up possible. Have your front-office staff make an effort to remember names of your frequent patients, that goes a long way in making a patient feel welcome.
Click here to read the rest of the article and be sure to check back next week for another Tip of the Week!
Cognitive Biases in Healthcare
September 27th 2021Physicians Practice® spoke with Dr. Nada Elbuluk, practicing dermatologist and director of clinical impact at VisualDx, about how cognitive biases present themselves in care strategies and how the industry can begin to work to overcome these biases.
