Practice tip of the week: How to Better Manage Incoming Calls at Your Medical Practice
Your weekly dose of wisdom from the Physicians Practice experts.
With all the useful information available on Physicians Practice, it is easy to become overwhelmed.
With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site. In the August 2021 on How to Better Manage Incoming Calls at Your Medical Practice Carol Stryker writes the following:
1). Simplify, shorten, and reorder the greeting - Many greetings are unnecessarily complicated. Regular callers can memorize the office's option appropriate to them. If a provider or hospital must wait to learn the appropriate number to press, the wait will not be long because the rest of the message is short.
2). Reduce the number of rings before rolling to voicemail - Listening to the telephone ring is a waste of the patient's time, especially if he is going to voice mail anyway.
3). Tell patients when to expect action or a call back - Some people will call every 30 minutes no matter what you do. Most people, given a “we will call you back no later than” time, will not call back before that time is past.
Click here to read the rest of the article and be sure to check back next week for another Tip of the Week!
