Managing Negative Online Reviews

A negative comment online about you or your practice isn’t something to cheer about. But it may not be as bad for you as you think. 

Dr. Randall Wong, a Washington, D.C.-area ophthalmologist, physician blogger, and creator of the website RetinaEyeDoctor.com, recently shed some light on the next steps you can take when you get a negative comment.

In today’s podcast, he takes his advice a step further, with detailed guidance on how you can use negative comments (and the Internet) as a springboard to build better relationships with your patients.