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7 Customer Service Tips for Physicians and Staff
We asked our practice management experts to reveal their trade secrets for dealing with patients. Here's what they said.
Because we live in the digital age, patients now have access to an overwhelming array of medical information. Meaning they often come to their physicians and ask for specific treatments or drugs that they may not need. That places pressure on well-meaning physicians to listen and explain, yet somehow stay on top of packed patient schedules.So how should busy physicians get through their days without giving patients short shrift? We talked to the experts to find out how physicians can conquer their greatest customer-service challenges. Here's what they said.
Reducing burnout with medical scribes
November 29th 2021Physicians Practice® spoke with Fernando Mendoza, MD, FAAP, FACEP, the founder and CEO of Scrivas, LLC, about the rising rates of reported burnout among physicians and how medical scribes might be able to alleviate some pressures from physicians.
Cognitive Biases in Healthcare
September 27th 2021Physicians Practice® spoke with Dr. Nada Elbuluk, practicing dermatologist and director of clinical impact at VisualDx, about how cognitive biases present themselves in care strategies and how the industry can begin to work to overcome these biases.
