10 ways to provide better customer service

Your weekly dose of wisdom from the Physicians Practice experts.

Yashaswini Singh, PhD, MPH, a health care economist and assistant professor at Brown University's School of Public Health, discusses her recent research article on private equity and hospital consolidation in primary care.

Most physicians are caught on the “entrepreneur merry-go-round”, dealing with business issues, family, staff, banks and so on, and find it difficult even to plan this year’s strategy, let alone figure out whether it’s time to sell.

Ferhat Dikbiyik, chief research and intelligence officer at Black Kite, talks cybersecurity and the evolving threat of ransomware gangs.

Create an employee handbook for your medical practice to reduce legal risks, align staff with clear HIPAA and anti-discrimination policies, and foster a transparent, patient-focused environment.

Discover 12 proven methods to lessen medical practice staff burnout, boost employee well-being, and maintain a thriving healthcare environment.