10 ways to provide better customer service

The relentless workload and extended hours place significant strain on nurses’ resilience, disrupting their work-life balance and making self-care increasingly elusive.

Physicians Practice® spoke with Fernando Mendoza, MD, FAAP, FACEP, the founder and CEO of Scrivas, LLC, about the rising rates of reported burnout among physicians and how medical scribes might be able to alleviate some pressures from physicians.

Your weekly dose of wisdom from the Physicians Practice experts.

Physicians Practice® spoke with Dr. Nada Elbuluk, practicing dermatologist and director of clinical impact at VisualDx, about how cognitive biases present themselves in care strategies and how the industry can begin to work to overcome these biases.

This is not a time to be defensive or be oft-putting. Show the patient that you respect their right to make decisions about their care. Avoid being defensive or dismissive.

A look at how communication can repair the divide between physician and patient.